Please read the following terms and conditions carefully before using the services of our print shop. By accessing and utilizing our services, you agree to be bound by the terms and conditions outlined below:
1. General Terms
1.1 Acceptance of Terms: By placing an order with our print shop, you acknowledge and accept all terms and conditions stated herein.
1.2 Services: Our print shop offers printing and related services, including but not limited to digital printing, offset printing, large-format printing, binding, and finishing.
1.3 Order Confirmation: All orders are subject to confirmation by our print shop. We reserve the right to reject any order at our discretion, and we will notify you if your order is not accepted.
2. Ordering and Payment
2.1 Order Placement: Orders can be placed via our website only. You must provide accurate and complete information when placing an order. This includes quality artwork. All artwork for printing must be at least 250dpi. Any order not at the desired dpi, will be cancelled and a restocking fee of 10% will be applied. Also, your refund will be applied to use as store credit.
2.2 Printers: All new customers with DTF orders are printed on Printer 1. While we strive to have matching colors on both printers (we have 2), it is simply not achievable. We reserve the right to use either printer to print orders unless specified by the customer. We try to print all orders on printer 1 due to the richness of color, however due to time restraints, we will bring in printer 2 when necessary. If you would like your order printed on a certain printer, please make note in the comment section of your order. If your order is black and white only, it will likely come from printer 2. In the event printer 1 is down, we will ask if you would like to use printer 2 or wait for printer 1 repair.
2.3 Proof Approval: It is your responsibility to carefully review and approve the proofs provided by our print shop before production. We are not liable for any errors, omissions, or design flaws once the proofs are approved.
2.4 Payment: Payment is required at the time of placing an order unless otherwise agreed upon. We accept various forms of payment, such as credit cards, debit cards, cash, or electronic transfers. Prices are subject to applicable taxes and fees.
2.5 Pricing and Quotes: Our print shop strives to provide accurate pricing information. However, in the event of an error or discrepancy in the quoted price, we reserve the right to correct the price and notify you before proceeding with the order.
3. Turnaround Time and Delivery
3.1 Turnaround Time: Our DTF Print turnaround time is 72 hours (excluding holidays and weekends). While we will make every effort to get your prints out in less than 48 hours, please note that we have 72 hours for production. If you need your prints in less than 48 hours, you will be required to purchase the $50 rush fee option.
3.2 Rush Orders: If you require expedited production or delivery, additional charges may apply. Rush order fee is $200. Please contact our print shop to discuss rush order options.
3.3 Delivery and Shipping: We offer various delivery and shipping options. Delivery charges may apply and will be determined based on the destination and size of the order. Once the order leaves our premises, we are not responsible for any shipping delays or damages caused by the shipping carrier.
4. Intellectual Property and Copyright
4.1 Ownership: You, as the customer by paying this invoice, represent and warrant that you have all necessary rights, permissions, and licenses for any content or artwork provided to our print shop for printing. You retain all ownership rights to your intellectual property. If for any reason you are found in violation of copyright or intellectual violations, Turtlemashers, LLC will not be held responsible with customer provided artwork.
4.2 Known Copyrights: If you have uploaded an image that is known to have a copyright, we will hold your order until proof of permission is provided to us. If you do not have any proof to use the copyright, we will refund your order. You can reset your artwork and purchase again.
4.3 Indemnification: You agree to indemnify and hold our print shop harmless from any claims, demands, or actions arising out of the infringement of intellectual property rights related to the content or artwork you provide.
5. Limitation of Liability
5.1 Quality and Accuracy: Our print shop strives to provide high-quality products and services. However, we cannot guarantee that the printed materials will be error-free or exactly match the colors, textures, or finishes displayed on your computer screen or proof. Slight variations may occur.
5.2 Limitation of Liability: In no event shall our print shop or its employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our services, including but not limited to lost profits, data loss, or business interruption.
6.0 SMS Messaging
6.1 By consenting to Turtlemashers SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at orders@turtlemashers.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
7.0 Arbitration and Class Action Waiver Agreement:
7.1 Arbitration
By using or purchasing Turtlemashers products or services, you agree that any controversy, claim, action, or dispute between you and [Brand] arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Turtlemashers website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
7.1.1. Arbitration Procedures:
Claims shall be heard by a single arbitrator. Arbitrations shall be held in Monroe County, Georgia, USA, but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
7.1.2. Exclusion from Arbitration:
Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Turtlemashers products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to PO Box 716, Forsyth, GA 31029. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with Turtlemashers. You are responsible for ensuring Turtlemashers receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.
7.2. Class Action Waiver:
You and Turtlemashers agree that you may bring or participate in Claims against Turtlemashers only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and Turtlemashers agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
8. Governing Law and Jurisdiction
8.1 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Monroe County, Georgia. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Monroe County, Georgia.
Please read the following terms and conditions carefully before using the services of our print shop. By accessing and utilizing our services, you agree to be bound by the terms and conditions outlined below:
1. General Terms
1.1 Acceptance of Terms: By placing an order with our print shop, you acknowledge and accept all terms and conditions stated herein.
1.2 Services: Our print shop offers printing and related services, including but not limited to digital printing, offset printing, large-format printing, binding, and finishing.
1.3 Order Confirmation: All orders are subject to confirmation by our print shop. We reserve the right to reject any order at our discretion, and we will notify you if your order is not accepted.
2. Ordering and Payment
2.1 Order Placement: Orders can be placed via our website, email, or in person at our physical location. You must provide accurate and complete information when placing an order.
2.2 Proof Approval: It is your responsibility to carefully review and approve the proofs provided by our print shop before production. We are not liable for any errors, omissions, or design flaws once the proofs are approved.
2.3 Payment: Payment is required at the time of placing an order unless otherwise agreed upon. We accept various forms of payment, such as credit cards, debit cards, cash, or electronic transfers. Prices are subject to applicable taxes and fees.
2.4 Pricing and Quotes: Our print shop strives to provide accurate pricing information. However, in the event of an error or discrepancy in the quoted price, we reserve the right to correct the price and notify you before proceeding with the order.
3. Turnaround Time and Delivery
3.1 Turnaround Time: Item and Graphic purchases have a 14 business day turn around time. Our DTF Print turnaround time is 72 hours (excluding holidays and weekends). While we will make every effort to get your prints out in less than 48 hours, please note that we have 72 hours for production. If you need your prints in less than 48 hours, you will be required to purchase the $50 rush fee option.
3.2 Rush Orders: If you require expedited production or delivery, additional charges may apply. Rush order fee is $200. Please contact our print shop to discuss rush order options.
3.3 Delivery and Shipping: We offer various delivery and shipping options. Delivery charges may apply and will be determined based on the destination and size of the order. Once the order leaves our premises, we are not responsible for any shipping delays or damages caused by the shipping carrier.
4. Intellectual Property and Copyright
4.1 Ownership: You, as the customer by paying this invoice, represent and warrant that you have all necessary rights, permissions, and licenses for any content or artwork provided to our print shop for printing. You retain all ownership rights to your intellectual property. If for any reason you are found in violation of copyright or intellectual violations, Turtlemashers, LLC will not be held responsible with customer provided artwork.
4.2 Known Copyrights: If you have uploaded an image that is known to have a copyright, we will hold your order until proof of permission is provided to us. If you do not have any proof to use the copyright, we will refund your order. You can reset your artwork and purchase again.
4.3 Indemnification: You agree to indemnify and hold our print shop harmless from any claims, demands, or actions arising out of the infringement of intellectual property rights related to the content or artwork you provide.
5. Limitation of Liability
5.1 Quality and Accuracy: Our print shop strives to provide high-quality products and services. However, we cannot guarantee that the printed materials will be error-free or exactly match the colors, textures, or finishes displayed on your computer screen or proof. Slight variations may occur.
5.2 Limitation of Liability: In no event shall our print shop or its employees be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our services, including but not limited to lost profits, data loss, or business interruption.
6. Refunds
6.1 Refunds for Custom Items: We do not offer refunds on custom items. While we do strive to provide quality items, you should contact us within 10 days of receiving your merchandise if there is a problem. We will discuss how to make it right. No refunds or concessions will be made after 30 days of receiving the products.
6.2 Refunds for store items: You have 15 days to return items with a receipt and tags and and a refund will be given in the same payment used to purchase. After 15 days, returns are accepted with receipt and tags for store credit only. All items above must not be worn or washed.
7. Governing Law and Jurisdiction
7.1 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Monroe County, Georgia. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Monroe County, Georgia.
